HOME > FAQS
Where do you deliver
We deliver to select communities in
Connecticut, Massachusetts, Rhode Island, New York, New Jersey, Pennsylvania
and Maryland. We can't guarantee that we deliver to every town
in all of these states. The best way to find out whether we
deliver to your town is to enter your zip code into our
How do I order oil?
Ordering oil is done via a series of
web forms that you fill out. The forms are easier to fill out if
you have opened an account with us however you are not required to
open an account.
Is it safe to place
an order online?
What's the benefit of
becoming a registered user?
Yes, our forms are
highly secure. Our secure server protects your information using
advanced encryption by Thawte,
Inc. Your browser should show a lock icon in the bottom
status bar on secure pages. Look for this icon on any web page
that asks for sensitive information such as addresses and account
numbers. As a Secure Site, we use state-of-the-art SSL (Secure
Sockets Layer) encryption to protect your personal information
from unauthorized use.
Customers who take the time to set up
a profile after entering their zip code are able to securely store
important information in their profile such as their credit card
information. This makes it fast and simple to process future
How long after I
complete my order will you deliver my oil?
Generally speaking, it takes anywhere
from 2-4 days after we have received your order for the delivery
to be made. If you are experiencing an emergency or are
dangerously low on fuel we do not encourage you to rely on this
Do I have to be home
when you deliver the oil?
It depends on whether we can locate
and access your tank without any problems. After we receive your
order we will confirm the delivery with you and at that time we
will discuss this with you.
What price will I pay
Pricing varies by region so to find
out today's current price for your area just enter your zip code
in the service locator. The
cost per gallon changes on a regular basis based on a number of
factors including supply and time of the year. Please be aware that
fuel oil is a commodity and so the price depends on a variety of
What are my payment
You can pay by credit card or by
cash-on-delivery. Option details will be outlined before you
complete your order.
Does COD Oil offer
heating oil service contract helps protect you if your
system needs servicing. As a discount oil provider COD Oil
does not offer service contracts however if your system needs
repair and/or tuning up you should
contact us to see if we can help.
If I have problems
with my order or if I need help who do I contact?
If you need to contact us about your
order please visit our contact page
and enter your zip code so we can locate the office closest to
you. You will also find telephone numbers listed
on the pricing page. To access the pricing page enter your zip
code on the home page or login if you have created an account.
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