Ordering oil is done via a series of
web forms that you fill out. The forms are easier to fill out if
you have opened an account with us however you are not required to
open an account.
Is it safe to place
an order online?
Yes, our forms are
highly secure. Our secure server protects your information using
advanced encryption by Thawte,
Inc. Your browser should show a lock icon in the bottom
status bar on secure pages. Look for this icon on any web page
that asks for sensitive information such as addresses and account
numbers. As a Secure Site, we use state-of-the-art SSL (Secure
Sockets Layer) encryption to protect your personal information
from unauthorized use.
What's the benefit of
becoming a registered user?
Customers who take the time to set up
a profile after entering their zip code are able to securely store
important information in their profile such as their credit card
information. This makes it fast and simple to process future
orders.
How long after I
complete my order will you deliver my oil?
Generally speaking, it takes anywhere
from 2-4 days after we have received your order for the delivery
to be made. If you are experiencing an emergency or are
dangerously low on fuel we do not encourage you to rely on this
system.
Do I have to be home
when you deliver the oil?
It depends on whether we can locate
and access your tank without any problems. After we receive your
order we will confirm the delivery with you and at that time we
will discuss this with you.
What price will I pay
for oil?
Pricing changes based on a number of
factors including supply and time of the year. To find out today's
current price enter your zip code on the home page locator or
log-in if you have set up and account. Please be aware that Oil
heat is a commodity and so the price depends on a variety of
market forces.
What are my payment
options?
You can pay by credit card or by
cash-on-delivery. Option details will be outlined before you
complete your order.
Does COD Oil offer
service contracts?
Sorry, COD Oil is a discount oil
provider. We do not offer service contracts.
If I have problems
with my order or if I need help who do I contact?
If you need to contact us about your
order please visit our contact page
and enter your zip code so we can locate the office closest to
you. You will also find telephone numbers listed
on the pricing page. To access the pricing page enter your zip
code on the home page or login if you have created an account.
I am ordering on-line
but need some help determining my Tank Information.
