Below you will find answers to some of our most frequently asked questions. If you are unable to find the answers to your questions below, please contact us and we will be glad to help.
Why should I order on CODOil.com?
It’s simple, safe & secure and can be done 24/7 from any computer, tablet or smartphone.
Is it safe to place an order on CODOil.com?
Yes, our website is highly secure. Our secure server protects your personal and payment information using state-of-the-art SSL (Secure Sockets Layer) encryption.
Where do you deliver heating oil?
We currently deliver Massachusetts, Rhode Island, Connecticut, New York, New Jersey and Pennsylvania. To see where we are located, and the counties we service by state, visit our service area page.
What is today’s oil price?
You can check today’s oil price by entering your zip code and hitting the view price button located on any page.
Are there a minimum number of gallons I need to order?
Yes, there is a 100 gallon minimum.
Where do I enter my promotion code on the website?
If you have a valid promotion code, you can enter it during the checkout process.
What payment types do you accept?
We accept all major credit cards and debit cards.
Why do you pre-authorize my credit or debit card for 10% more than my order total?
By pre-authorizing your card for 10% more, we can apply any applicable taxes to your order once your delivery is made.
When will you finalize my payment?
We will finalize your payment, including any applicable taxes, once your delivery is made.
Will I get an invoice in the mail?
No, you will not get an invoice in the mail. You will receive a delivery ticket, which will be left at the time of delivery. This will tell you how many gallons you had delivered and the price per gallon.
How long after I complete my order will you deliver my oil?
Orders are processed in the order they are received. Once your order is placed, we will give you a date range of when your order will be delivered. Typically, the range is between 2-4 business days, but could be a little longer based on weather conditions and demand. If you are experiencing an emergency or are dangerously low on fuel, please contact us and we will do our best to expedite your order.
Do I have to be home when you deliver the oil?
As long as we can access your fill pipe without any issues, you do not need to be home at the time of delivery.
Does COD Oil offer service contracts?
As a discount oil provider, we do not offer service contracts or service.
Who do I call if I have questions about my order or need help?
If you need to contact us for any reason, please visit our contact us page and enter your zip code so we can direct you to our local office for assistance. You will be able to contact us by phone order email.
What happens if less oil than I ordered is delivered?
If you paid by credit card or debit card, you will only be charged for the oil that was delivered. If by taking less oil than you ordered you drop into a higher pricing tier, your price per gallon will be adjusted accordingly; based on the price of oil the day your order was placed.
What happens if more oil than I ordered is delivered?
It is very rare that this occurs, but it does inadvertently happen from time to time. In an instance where we over-deliver, you will be responsible for paying the difference. We reserve the right to charge you for any overage, up to the amount pre-authorized, without contacting you.
